Privacy Policy
Last updated: April 2026
SystemFlow Automation ("Company", "we", "our", or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, phone number, and business details
- Communication Data: Call recordings, transcripts, and messages
- Usage Data: How you interact with our website and services
- Technical Data: IP address, browser type, device information
2. How We Use Your Information
We use your information to:
- Provide and operate our services
- Capture and manage leads on your behalf
- Improve system performance and accuracy
- Communicate with you about your account or services
- Comply with legal obligations
3. Call Recording & AI Processing
Our services may record and process phone calls and messages using artificial intelligence. This may include transcription, analysis, and automated responses.
By using our services, you acknowledge that call data may be recorded and processed. You are responsible for ensuring that you have obtained any required consent from callers under applicable laws.
4. Third-Party Services
We use trusted third-party providers to operate our services, including but not limited to:
- OpenAI (ChatGPT)
- ElevenLabs
- Twilio
These providers may process data as necessary to provide their services. We are not responsible for their privacy practices.
5. Data Sharing
We do not sell your personal information. We may share data only in the following situations:
- With service providers necessary to operate the system
- To comply with legal obligations
- To protect our rights or prevent misuse
6. Data Security
We implement reasonable security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain data only as long as necessary to provide services and fulfill legal obligations. You may request deletion of your data, subject to applicable requirements.
8. Your Rights
Depending on your location, you may have rights to:
- Access your data
- Request correction or deletion
- Object to certain processing
To exercise these rights, contact us using the information below.
9. Cookies & Tracking
We may use cookies and similar technologies to improve user experience and analyze traffic. You can control cookie settings through your browser.
10. Compliance Responsibilities
You are responsible for ensuring that your use of our services complies with all applicable laws, including but not limited to:
- Call recording laws
- Text messaging regulations (TCPA)
- Privacy laws (GDPR, CCPA, etc.)
11. Changes to This Policy
We may update this Privacy Policy at any time. Continued use of our services constitutes acceptance of any changes.
12. Contact
If you have questions about this Privacy Policy, contact us at:
Email: [email protected]